FAQs
1. How long does delivery take?
Orders are usually delivered within 2–5 business days, depending on your location.
2. Are all products available in stock?
Products available on our store can be ordered. If a product is out of stock, its availability will be updated on the website.
3. Are the products exactly as shown in the pictures?
Yes. We do our best to ensure that our product images and descriptions accurately represent the products.
4. Do your products come with a warranty?
Some products come with a warranty depending on the product and its specifications. Warranty details are provided on the product page when applicable.
5. Can I return or exchange my order?
Yes. Returns and exchanges are available according to our return and exchange policy.
6. What payment methods do you accept?
We offer multiple payment options. Available payment methods will be displayed at checkout.
7. Can I track my order?
Yes. Once your order has been shipped, tracking information will be provided when available.
8. What should I do if my product arrives damaged?
Please contact us as soon as possible and send clear photos of the product and packaging. We’ll work to resolve the issue as quickly as possible.
9. Can I cancel or change my order?
Please contact us as soon as possible. We can modify or cancel your order if it has not been shipped yet.
10. Need help choosing the right lighting?
Absolutely. If you’re unsure which product is right for your space, contact us and our team will be happy to help you choose the best option.